We want you to love your Lena Land products as much as we do, but if you would like to return your product that is not a problem, so long as it is unused and in perfect resalable condition. We are happy to accept returns within 14 days of receipt.
Your order is safely protected by our 14-Day Exchange & Return Policy. If you are not satisfied with the product, please contact us through firstname.lastname@example.org as soon as possible with your order number, to request an exchange or return within 14 days of receipt.
After your request is approved, you can send the product to us by post.
For exchange, only exchange of similar products or models at the same or lower price is available. Additional payment is required if you would like to exchange for a more expensive product.
For return, only the unit price less any discount is refundable. Shipping fees and other charges are non-refundable. The refund will be made within 7 working days via the original payment method
Only products in unopened, unused, unworn, and their original conditions are eligible for exchange or return.
Below products are NOT eligible for exchange, return or cancellation
- Pierced Jewellery
- Personalised / Customised Item
If the returned product does not meet the requirement for exchange or return after checking, you will be responsible for the return postage if delivery is preferred